- I received my welcome email, but not my sign-in link.
No worries! Sometimes sign-in links from our online platform (Thinkific) can land in your junk or spam folder. Please check there first. Please refer back to your receipt when you purchased the course and double check the email that you registered with us is correct and that you are checking the right inbox.
- I logged in, but my course isn’t showing.
Make sure you’re logging in with the same email address you used to purchase the course. Only that email will grant access to your course.
- My course hasn’t been activated yet.
Course activations are done manually between
9:00am – 5:00pm (AEST), Monday to Friday.
Please allow up to 24 business hours for your course to be activated during this period. - Where do I submit my case studies?
Australian students – please email: trainers@eximport.com.au
Global students – send your case studies directly to the trainer you enrolled through.
- Where can I buy Elleebana products?
You can find your local distributor on our Where to Buy page:
Elleebana Academy
Lift Your Lash & Brow Education to new heights
Already an enrolled student with us and trying to login into your course?
FAQ:
Level up your salon game with the Elleebana method
Online Education is available for purchase through our online stores and through our training and distribution networks. To access a course, your course will need to be activated by our team. We activate courses Monday – Friday between the hours of 9.00am – 5.00pm Australian Eastern Standard Time.
Once you are registered, you will receive an activation email to set your account password. This will come from our online learning platform in a separate email.
Once a course has been added to your account you will receive a notification
If your course or name are incorrect, please reach out to us immediately:
